Refund & Cancellation Policy
Last Updated: September 27, 2026 • Effective Immediately
1. Free Trial & Risk-Free Evaluation Period
CloudLink Systems provides a Forever Free Starter Plan (including 5 active routed links, QR Code Studio access, and edge bot mitigation) for every newly registered customer.
We actively encourage all potential clients and organizations to thoroughly test our URL redirection speed, bot detection heuristics, and creative optimization features under the Free Starter Plan before purchasing any paid multi-month subscription.
2. Standard Non-Refundable Policy for Digital Services
Because CloudLink provisions dedicated cloud edge server resources, GeoIP database lookups, multi-domain pool slots, and digital bandwidth immediately upon invoice settlement, all paid subscription plans (including 3-Month, 6-Month, and 12-Month tiers) are non-refundable once activated.
3. Verified Service Interruption / Outage Exception
We guarantee a 99.99% edge network uptime Service Level Agreement (SLA). In the rare and extraordinary event that:
- CloudLink experiences an unscheduled, platform-wide core infrastructure outage exceeding 48 continuous hours; and
- Our technical support engineering team is unable to rectify the outage within that period;
Affected customers may submit a formal request for a prorated refund corresponding solely to the unused, affected duration of their active billing cycle.
4. Cryptocurrency & Third-Party Gateway Transactions
For payments processed via decentralized cryptocurrency networks (e.g. USDT, Bitcoin, Litecoin through NowPayments or similar providers), transactions are mathematically irreversible once confirmed on the respective blockchain. Network miner fees and exchange rate fluctuations are strictly non-refundable under all circumstances.
5. Forfeiture Due to Acceptable Use Policy Violations
Any user account terminated or suspended as a result of engaging in phishing, deceptive credential harvesting, malware distribution, or violations of our Anti-Abuse Standards shall immediately forfeit all remaining subscription balances, referral credits, and payment claims without refund or compensation.
6. Submitting a Billing Inquiry
If you believe you were charged in error (e.g. duplicate charge processing), please contact our billing administration within 7 days of the incident with your transaction hash or invoice ID: